Transform outage response with modern reporting and restoration management tools. Enable customers to report outages through multiple convenient channels including mobile apps, web portals, SMS text messages, and automated phone systems with instant acknowledgment and ticket creation. Provide real-time restoration updates with live status tracking showing crew locations, work progress, and estimated restoration times keeping customers informed throughout the process. Display interactive outage maps with color-coded affected areas, number of customers impacted, and cause information enabling self-service status checks. Automate crew dispatch with intelligent routing algorithms that consider location, skills, equipment availability, and priority levels ensuring optimal resource deployment. Calculate estimated times to restoration using historical data, crew availability, and outage complexity providing realistic expectations to customers. Send automated notifications via SMS, email, and voice calls for outage confirmation, status updates, and restoration completion reducing call center volume. Prioritize restoration work by identifying critical infrastructure like hospitals, water treatment, and emergency services ensuring essential facilities receive immediate attention. Perfect for improving utility customer service operations, coordinating storm response and large-scale restorations, managing planned maintenance communications, optimizing field crew deployment, tracking SAIDI and SAIFI reliability metrics, and serving as a proactive customer communication hub.